GUEST INFORMATION PORTAL
Friends of the Fox & Hounds T&C
Friends Programme: Terms & Conditions
Friends of the Fox & Hounds is a free membership programme offered exclusively to guests who have stayed with us in the past.
Why a Membership Programme?
Above all, we like to think that the Fox & Hounds is a friendly hotel. We want it to be place where guests feel relaxed and at home, and want to return again and again. Coming back to a place you know, with familiar faces and an expectation of how your stay will be, contributes greatly to that overall feeling we want for The Fox & Hounds. We already have a large number of regular guests who we’ve grown to know over the years and we hope to see more and more regulars in the future. This programme is a way for us to recognise the good will of our regular guests and to say thank you for choosing to come back.
Eligibility and Application
Guests who have stayed at The Fox and Hounds Country Hotel are eligible to apply for membership following check-in and within 12 months of their last stay. All applications are reviewed by a member of the team and a membership number will be issued upon acceptance.
Please note that membership is per family (or partnerships that normally travel/book together). Only one membership per family/travel group is allowed.
Application for membership can be made on The Friends of The Fox & Hounds application page or by contacting hotel reception, in person, by phone or by email.
Members receive the following benefits, which are described in further detail below.
- Discounted member rates as standard
- Pets stay free
- Monthly draws for free stays
- Special annual draw for a free treehouse stay
- Special offers with deeply discounted rates
- Last minute deals
- News and updates about the hotel
Members of the Friends of the Fox & Hounds receive discounted rates for every stay, booked directly with us, in addition to last minute deals and special offers. The discounted rate may change throughout the year and differ for room type but will normally range from 10 to 25%. From time to time we may issue promo codes for member rates to book online, however more typically you should call the hotel to book your stay and ensure you receive the best possible rate. Alternatively, please email firstname.lastname@example.org and a member of the reservations team will be happy to call you back and help to arrange your stay.
PETS STAY FREE
For member’s pets, we do not charge the usual £10.00 cleaning fee.
FREE STAY DRAWS
Approximately once per month we will have a prize draw for a free stay. Stay types may differ throughout the year but will typically be a one or two night stay on a Bed and Breakfast basis. Some draws may include restrictions for stay dates. At least one draw per year will be for a free stay in our Luxury Treehouse.
The Draw Process
- All members are automatically entered in each draw unless they request to be excluded.
- All entries are assigned a blind random ID and an ID is randomly drawn using a computer based random selector
- The winner will be contacted within 24 hours of the draw
- The initials of the winner will be announced in the following member email
- Winners of the draw will be contacted to arrange a date for their stay within 24 hours of the draw
- Date selection is subject to availability and any terms or conditions of the specific draw
- Prize stays must be redeemed within 3 months of the draw date
- Standard member discounts are not applied to additional meals or incidentals for the Free Stay period
- Prizes apply to new bookings only and neither the prize nor prize value can be used against existing reservations
- Prizes have no redeemable value or cash equivalents
Upgrades and Extensions
Where available, members may elect to upgrade their room type at the normal upgrade rate. Members may also elect to add dates to the prize dates, subject to availability, at the normal room rate (including applicable member discounts).
If a member is unable to claim their prize dates for any reason, it may be permissible to gift the prize to friends or family, even if they are not a member, subject to discussion and permission from reservations staff.
SPECIAL OFFERS & LAST MINUTE DEALS
From time to time, The Fox and Hounds Country Hotel may make Special Offers or announce last minute deals for members. In most cases these will be exclusive to members, however we may also make members aware of public offers that may be of interest. Details of the detail and the process for redemption will be announced with the offer.
Members will receive a special members-only email newsletter approximately once per month containing information about special offers, prize winners and upcoming events, as well as news and updates about the hotel and the surrounding area.
TERMINATION OF MEMBERSHIP
The Fox and Hounds Country Hotel reserves the right to terminate membership for any reason. Members may terminate membership by contacting the hotel or by unsubscribing from the member mailing list. Termination of membership will suspend future mailings from the membership newsletter, remove members from prize draws and terminate member discounts. Membership will be automatically cancelled if the date of the last stay exceeds 24 months.
The Friends of the Fox & Hounds is a new programme and we reserve the right to make minor changes to the programme and points of clarification, as required, without notification.
These terms are in addition to our standard Terms & Conditions. Please do not hesitate to contact us or ask at reception if you have any questions.